Overview
Orders
Order Types
Allow customers to easily place a pickup order for immediate collection or at a later time within your opening hours
Order for delivery within a certain range of your store location or within designated zones
Customers can place orders directly from their table with optional password protection. Use with QR codes or NFC tags to improve the experience
Customers can request a table booking online and stay updated on the status of their booking via e-mail updates
Order Management
Customers can place orders which are due immediately or for a later time within your designated opening hours. Set multiple opening and closing times per day
Track the fulfilment of orders with built-in order statuses. Customers are notified in real-time whenever you update an order
Automatically update order statuses based on the amount of time that has passed since the order was placed. Useful if you have a large volume of orders
Accurately determine order wait times for every order type to improve your customer experience
Configure custom fees based on certain order conditions. Fees can have both a fixed and percent based value. E.g. credit card fee, $0.30 + 2.8%
Receive notifications whenever an order is placed. Notifications can be sent to 3 e-mails. Audio can be customized by duration and noise. Devices supporting notifications will receive one
Promos & Coupons
Create promo codes for fixed and percent based discounts. Restrict promotions based on a number of different available rules.
Promos can be targeted to specific dishes, a maximum number of uses or to customers which are logged in. Promos can also be restricted to specific days and times
A promo code can be automatically applied to a customers cart if they meet the requirements defined by the promo
Ordering Experience
Logged in customers can easily view their order history and re-order the same items with ease
Customers can easily re-order as all their checkout and delivery information is saved for future orders
Customers can checkout as guests or login via email, Facebook or Google. All customer information is tracked for your use including guests through matching their checkout details
Customers get a unique web URL as their receipt once an order is placed. They can view changes to their order status in real-time as you update it through the management interface
All customers will receive an e-mail notification confirming their order was placed along with a PDF receipt for reference
Dine-in orders can be initiated by scanning a QR code or tapping an NFC tag to automatically bring up your website with the table / room numbered entered and ready to order
Delivery Management
Customers are provided with accurate delivery wait times that take into consideration the time it takes to prepare food along with the driving time
Configure a minimum order for deliveries, set custom times for deliveries, only accept orders within a certain range of your store
Create specific delivery zones for each of your store locations and charge a different fee for each zone
Delivery fees can be a fixed fee, a fee based on the distance to the store or a fee based on the delivery zones for a store location
Age Restrictions
Enable age restriction to allow registered customers to submit their ID for approval by your staff
Only approved customers can order from age-restricted menus. Perfect for use in bars or clubs
Easily retain and view customers IDs for future use. Revoke age approval for a customer if needed
Website
Designed to look great, work smoothly and provide a great ordering experience across all devices such as phones, tablets and desktops
Display all your menus, dishes and business information in a way that's easily accessible to all your customers
Get discovered by search engines easily by customizing your page title and meta tags for maximum search engine visibility
Customers can easily reach you by sending you an e-mail directly from the contact form embedded in your online store
A map of your store location is embedded into your website for customers to help customers easily locate you
Add your own logo, header, background image and dish images. Modify every color of your website without restriction
Good fonts help give personality. Easily choose from the 100's of fonts at the Google Font Library
Link to your new websites from an existing one or embed your ordering interface directly into your existing website using an iframe
Easily connect your own custom domain name to your online ordering website or landing page for a better user experience
Our servers will automatically generate and manage your SSL certificate for your website to enable HTTPS security
Inject your own CSS and javascript into the page. Useful for making extra customizations and adding custom scripts and widgets
Admin
Log in to your online admin dashboard to easily manage all your orders, bookings and business information
The online management interface is designed to work well on all devices and is even perfect to set up in-store on a tablet
Create restricted staff accounts with custom login and password. Restrict accounts to only particular actions to prevent unauthorized access
Manage orders in real-time without page reloads through the order management interface. Orders will automatically be highlighted on the interface as they come through
Automatically receive an email and device notification every time a new order is placed. Customise audio notification duration, sounds and play until confirmed
Every feature and setting is fully documented and explained alongside the option. This way you can easily understand how everything works as you progress
Set up the order management interface in-store on a tablet or PC for staff to use and manage new orders
Understand your trends with our extensive sales report that shows you all your key performance metrics
Your data is yours. Everything from orders, bookings and customers can easily be exported to CSV / Excel format for use with 3rd party applications
Menus
Customers
Create any number of menus segmented by store locations and a variety of conditions such as order types, dates and times. E.g. create a lunch menu, pickup menu or pre-order only menu
Create a variety of customizable options for each dish. E.g. meat types, optional sauces, pizza toppings, build your own dishes and more
Create dishes that require customers to select a combination of dishes. This can be used to create combos and meals such as choose 3 pizzas and a drink
Set a fixed price for a combo dish or add variable dish prices based on the price of the different items that make up the combo
Flag dishes as out of stock or not available for ordering on a per location basis. You can also hide dishes from your menu
Create fully customizable dish tags with a unique color and icon to represent things such as gluten free, vegan, spicy, etc.
Customers
Logged in customers can easily view their order history and access all their order receipts
Customers can re-order their saved previous orders easily for express checkout
Customers ordering without logging in are created as guests in the system. Guest's are automatically matched the next time by the name, email and phone
Customers can create accounts easily with the email address. They can login from any device to easily access past receipts and orders
Make it easy for your customers to sign up with Facebook and Google accounts. Automatically collect valuable data stored about the customers by these platforms
See the details of all your customer such as their type, name, email, phone, total sales, total orders, web sessions, delivery addresses and more
Your data is yours. All your customers can easily be exported to CSV / Excel format for use with 3rd party applications
Integrations
Online Payments
Capture online payments from a variety of credit cards directly to your Stripe account
Connect your PayPal account to easily accepts online payments and credit cards
Collect credit card payments via CardConnect which is available in US and Canada
Collect payments via bank transfer using POLi Pay in Australia and New Zealand
Collect credit card payments using Bambora APAC available in Australia and New Zealand
Collect credit card payments using PayGate PayWeb around the world
Collect credit card payments using iPay88 which is popular around South East Asia
Social Platforms
Allow customers to log in using their Facebook account
Allow customers to log in using their Google Account
Track all pixel events in your online store to help measure your marketing ROI with Facebook advertising
Other Services
Open street maps is used for map embeds and can be chosen as your maps data provider for delivery data
Google maps can be used to acquire delivery data such as driving distance and driving time
Automatically create delivery requests in your Tookan account for new delivery orders
Capture data on all your website visitors with our Google Analytics integration
Printing
Automatically print new orders whenever they are placed with a less than 10 second delay
Manually print copies of your orders directly from our web interface to any printer connected to our software
Create custom receipts with your own header and footer. Modify the details on the receipt to create one for the kitchen and one for the customer
Utilize any number of printers at once each with their own unique configurations and print as many orders and copies without limits
Connect your printer to any Windows or Linux PC, install your printer driver, our software and link it up to your account
Our receipts are optimized for standard thermal printers used across retail operations but they work with any printer or paper size
Run our printing software on a Raspberry Pi or other Linux based single board computers as an alternative to Windows printing