Order Types

Allow customers to easily place a pickup order for immediate collection or at a later time within your opening hours

Order for delivery within a certain range of your store location or within designated zones

Customers can place orders directly from their table with optional password protection. Use with QR codes or NFC tags to improve the experience

Customers can request a table booking online and stay updated on the status of their booking via e-mail updates

Order Management

Customers can place orders which are due immediately or for a later time within your designated opening hours. Set multiple opening and closing times per day

Track the fulfilment of orders with built-in order statuses. Customers are notified in real-time whenever you update an order

Automatically update order statuses based on the amount of time that has passed since the order was placed. Useful if you have a large volume of orders

Accurately determine order wait times for every order type to improve your customer experience

Configure custom fees based on certain order conditions. Fees can have both a fixed and percent based value. E.g. credit card fee, $0.30 + 2.8%

Receive notifications whenever an order is placed. Notifications can be sent to 3 e-mails. Audio can be customized by duration and noise. Devices supporting notifications will receive one

Promos & Coupons

Create promo codes for fixed and percent based discounts. Restrict promotions based on a number of different available rules.

Promos can be targeted to specific dishes, a maximum number of uses or to customers which are logged in. Promos can also be restricted to specific days and times

A promo code can be automatically applied to a customers cart if they meet the requirements defined by the promo

Ordering Experience

Logged in customers can easily view their order history and re-order the same items with ease

Customers can easily re-order as all their checkout and delivery information is saved for future orders

Customers can checkout as guests or login via email, Facebook or Google. All customer information is tracked for your use including guests through matching their checkout details

Customers get a unique web URL as their receipt once an order is placed. They can view changes to their order status in real-time as you update it through the management interface


All customers will receive an e-mail notification confirming their order was placed along with a PDF receipt for reference

Dine-in orders can be initiated by scanning a QR code or tapping an NFC tag to automatically bring up your website with the table / room numbered entered and ready to order

Delivery Management

Customers are provided with accurate delivery wait times that take into consideration the time it takes to prepare food along with the driving time

Configure a minimum order for deliveries, set custom times for deliveries, only accept orders within a certain range of your store

Create specific delivery zones for each of your store locations and charge a different fee for each zone

Delivery fees can be a fixed fee, a fee based on the distance to the store or a fee based on the delivery zones for a store location

Age Restrictions

Enable age restriction to allow registered customers to submit their ID for approval by your staff

Only approved customers can order from age-restricted menus. Perfect for use in bars or clubs

Easily retain and view customers IDs for future use. Revoke age approval for a customer if needed


Designed to look great, work smoothly and provide a great ordering experience across all devices such as phones, tablets and desktops

Display all your menus, dishes and business information in a way that's easily accessible to all your customers

Get discovered by search engines easily by customizing your page title and meta tags for maximum search engine visibility

Customers can easily reach you by sending you an e-mail directly from the contact form embedded in your online store

A map of your store location is embedded into your website for customers to help customers easily locate you

Add your own logo, header, background image and dish images. Modify every color of your website without restriction


Good fonts help give personality. Easily choose from the 100's of fonts at the Google Font Library

Link to your new websites from an existing one or embed your ordering interface directly into your existing website using an iframe

Easily connect your own custom domain name to your online ordering website or landing page for a better user experience

Our servers will automatically generate and manage your SSL certificate for your website to enable HTTPS security

Inject your own CSS and javascript into the page. Useful for making extra customizations and adding custom scripts and widgets


Log in to your online admin dashboard to easily manage all your orders, bookings and business information

The online management interface is designed to work well on all devices and is even perfect to set up in-store on a tablet

Create restricted staff accounts with custom login and password. Restrict accounts to only particular actions to prevent unauthorized access

Manage orders in real-time without page reloads through the order management interface. Orders will automatically be highlighted on the interface as they come through

Automatically receive an email and device notification every time a new order is placed. Customise audio notification duration, sounds and play until confirmed

Every feature and setting is fully documented and explained alongside the option. This way you can easily understand how everything works as you progress

Set up the order management interface in-store on a tablet or PC for staff to use and manage new orders

Understand your trends with our extensive sales report that shows you all your key performance metrics

Your data is yours. Everything from orders, bookings and customers can easily be exported to CSV / Excel format for use with 3rd party applications


Create any number of menus segmented by store locations and a variety of conditions such as order types, dates and times. E.g. create a lunch menu, pickup menu or pre-order only menu

Create a variety of customizable options for each dish. E.g. meat types, optional sauces, pizza toppings, build your own dishes and more

Create dishes that require customers to select a combination of dishes. This can be used to create combos and meals such as choose 3 pizzas and a drink

Set a fixed price for a combo dish or add variable dish prices based on the price of the different items that make up the combo

Flag dishes as out of stock or not available for ordering on a per location basis. You can also hide dishes from your menu

Create fully customizable dish tags with a unique color and icon to represent things such as gluten free, vegan, spicy, etc.


Logged in customers can easily view their order history and access all their order receipts

Customers can re-order their saved previous orders easily for express checkout

Customers ordering without logging in are created as guests in the system. Guest's are automatically matched the next time by the name, email and phone

Customers can create accounts easily with the email address. They can login from any device to easily access past receipts and orders

Make it easy for your customers to sign up with Facebook and Google accounts. Automatically collect valuable data stored about the customers by these platforms

See the details of all your customer such as their type, name, email, phone, total sales, total orders, web sessions, delivery addresses and more

Your data is yours. All your customers can easily be exported to CSV / Excel format for use with 3rd party applications


Online Payments

Capture online payments from a variety of credit cards directly to your Stripe account

Connect your PayPal account to easily accepts online payments and credit cards

Collect credit card payments via CardConnect which is available in US and Canada

Collect payments via bank transfer using POLi Pay in Australia and New Zealand

Collect credit card payments using Bambora APAC available in Australia and New Zealand

Collect credit card payments using PayGate PayWeb around the world

Collect credit card payments using iPay88 which is popular around South East Asia

Social Platforms

Allow customers to log in using their Facebook account

Allow customers to log in using their Google Account

Track all pixel events in your online store to help measure your marketing ROI with Facebook advertising

Other Services

Open street maps is used for map embeds and can be chosen as your maps data provider for delivery data

Google maps can be used to acquire delivery data such as driving distance and driving time

Automatically create delivery requests in your Tookan account for new delivery orders

Capture data on all your website visitors with our Google Analytics integration


Automatically print new orders whenever they are placed with a less than 10 second delay

Manually print copies of your orders directly from our web interface to any printer connected to our software


Create custom receipts with your own header and footer. Modify the details on the receipt to create one for the kitchen and one for the customer

Utilize any number of printers at once each with their own unique configurations and print as many orders and copies without limits

Connect your printer to any Windows or Linux PC, install your printer driver, our software and link it up to your account

Our receipts are optimized for standard thermal printers used across retail operations but they work with any printer or paper size

Run our printing software on a Raspberry Pi or other Linux based single board computers as an alternative to Windows printing